Privacy Policy

This Privacy Policy explains how PW Atlantis collects, uses, stores, and protects information when you use our website, game-related services, donation pages, support features, and account systems.

By using PW Atlantis, you agree to this Privacy Policy.

Information We Collect

We may collect information that you provide directly, including:

• Username, full name, email address, and phone number.
• Password and PIN in protected or hashed form where applicable.
• Account settings, selected characters, referrals, voucher usage, reward claims, and service history.
• Payment, donation, top-up, checkout, transaction status, and order reference data.
• Support messages, reports, complaints, and other information you submit to staff.

We may also collect technical information automatically, including:

• IP address, browser type, device information, operating system, session data, cookies, request logs, and security logs.
• Login history, failed login attempts, game-service actions, fraud-prevention data, and abuse-detection data.

How We Use Information

PW Atlantis uses information to:

• Create, secure, and manage your account.
• Process login, registration, password reset, profile, donation, reward, referral, and game-service features.
• Deliver virtual currency, items, rewards, and account-related services.
• Prevent fraud, cheating, abuse, unauthorized access, and payment manipulation.
• Maintain server security, troubleshoot issues, investigate reports, and improve the service.
• Send service messages, payment notices, security alerts, or support responses.

Cookies and Sessions

PW Atlantis may use cookies and session storage to keep you logged in, protect forms with CSRF security, remember preferences, operate authentication, and detect abuse.

You can disable cookies in your browser, but some features may stop working correctly.

Payment Providers

When you make a payment or donation, payment-related information may be processed by third-party payment providers. Those providers may collect and process information under their own privacy policies and compliance requirements.

PW Atlantis does not store full credit card numbers unless a configured payment provider or legal requirement explicitly allows it.

Data Sharing

We do not sell your personal information.

We may share limited information only when needed to:

• Operate hosting, email, payment, analytics, anti-abuse, or support services.
• Investigate fraud, chargebacks, cheating, security incidents, or Terms of Service violations.
• Comply with legal obligations, lawful requests, or enforcement actions.
• Protect the rights, safety, property, and service integrity of PW Atlantis, staff, and users.

Data Security

We use reasonable technical and organizational measures to protect account and service data. However, no online service can guarantee perfect security.

You are responsible for using a strong password, keeping your login details private, and logging out on shared devices.

Data Retention

We keep information as long as needed to provide services, maintain records, investigate abuse, handle disputes, comply with legal obligations, and protect PW Atlantis.

Some game, payment, log, and security records may be kept longer for audit, fraud prevention, or operational reasons.

Children and Minors

PW Atlantis is intended for users who are old enough to understand online account, payment, and game-service responsibilities. Minors should use PW Atlantis only with permission and supervision from a parent or legal guardian.

Your Choices

You may update some account information through your profile page. You may also contact us to ask about account or privacy-related requests.

Some requests may be limited by security, fraud prevention, payment records, legal obligations, or technical constraints.

Changes to This Policy

We may update this Privacy Policy at any time. Continued use of PW Atlantis after an update means you accept the latest policy.

Contact

For privacy questions, contact us at customerservice.serenitypw@gmail.com.